We’re here to help you plan the perfect boat charter adventure in Komodo. Whether you have questions about our fleet, itineraries, pricing, or specific requirements, our dedicated booking team is ready to assist you.
For quick inquiries and real-time communication, connect with us via WhatsApp. This is the fastest way to reach our team and receive immediate responses.
sales@komodoluxury.com
For detailed inquiries, we recommend email so you can provide comprehensive information about your travel plans, preferences, and special requirements.
Labuan Bajo, Flores, Indonesia
Our office is strategically located in Labuan Bajo, the main gateway to Komodo National Park. This allows us to provide seamless coordination between our land-based operations and our fleet.
When you contact us with a booking inquiry, please include the following information to help us tailor the perfect charter experience:
We understand that timely communication is essential for travel planning. We are committed to responding to all booking inquiries within 24 hours during business days. For WhatsApp messages, we typically respond within a few hours. During peak booking season, our team works extended hours to ensure you receive prompt attention to your inquiry.
Once you contact us, our booking specialist will:
For detailed step-by-step information about our booking process, visit our How to Book page.
Before reaching out, you might find answers to common questions on our FAQ page, covering topics like booking timelines, cancellation policies, what to bring, safety measures, and more.
Curious about our available vessels? View our complete fleet with specifications, capacity, and amenities for each boat category.
Our primary office is strategically located in Labuan Bajo, the gateway to Komodo National Park. This location allows us to maintain seamless operations between our land-based office and our fleet. Our Labuan Bajo team handles all charter preparations, guest check-ins, and vessel coordination. You can visit our office for in-person consultations, though we recommend reaching out via WhatsApp or email first to schedule a meeting at a convenient time.
Labuan Bajo Office Address: Labuan Bajo, Flores, East Nusa Tenggara 86554, Indonesia
We maintain a coordination office in Bali to better serve guests arriving through Denpasar Airport. Our Bali team can assist with airport transfers, pre-trip planning meetings, and special requests for guests who prefer to meet before heading to Labuan Bajo. Many international guests find it convenient to discuss their charter details while based in Bali before flying to Komodo.
To help our booking specialists create the perfect charter experience, please include these details when you contact us:
We commit to responding to all booking inquiries within 24 hours during our standard business hours (Monday-Friday, 8 AM-6 PM Bali Time). During peak season, our team works extended hours, and we often respond much faster—typically within 2-4 hours during business days.
If you need urgent responses, WhatsApp is your best option. Our Labuan Bajo team monitors WhatsApp throughout the day and typically responds within 1-2 hours. WhatsApp is also ideal for sending photos or documents, as well as real-time communication about specific questions.
While we observe Indonesian holidays and provide our team with time off, we maintain basic responsiveness even on weekends for urgent charter-related issues. For non-urgent inquiries submitted on weekends, expect responses on the next business day.
If you’re currently aboard one of our vessels, 24-hour emergency support is always available through your captain or crew. In case of medical emergency, mechanical issues, or urgent situations requiring shore-based coordination, your crew has direct radio contact with our emergency response team.
Before your departure, you’ll receive emergency contact information specific to your charter, including satellite phone numbers, WhatsApp emergency contacts, and procedures for reaching assistance. This ensures you have multiple communication channels available throughout your journey.
For the best availability and pricing, contact us 3-6 months in advance during peak season (June-August). For other months, 6-8 weeks advance notice is typically sufficient. However, we can accommodate short-notice bookings depending on vessel availability. Some guests successfully book with just 2-3 weeks notice, though options may be more limited.
Absolutely! Our team loves discussing charter details, vessel options, pricing, and itineraries with potential guests before any commitment. Feel free to ask as many questions as you need. We provide detailed information about fleet specifications, included amenities, activities, and pricing to help you make an informed decision.
WhatsApp is ideal for time-zone bridging, as you can send messages anytime and we’ll respond during our business hours. Email is also excellent for detailed inquiries that don’t require immediate responses. Provide your phone number with WhatsApp in your inquiry, and we’ll respond in your local evening/morning when we’re available.
Yes! We offer video consultations via Zoom, Skype, or Google Meet to discuss your charter plans in detail. Video calls are particularly helpful for large groups, corporate charters, or guests who prefer face-to-face communication. Let us know your preferred platform and time zone, and we’ll arrange a convenient meeting time.
Yes, our main office is in Labuan Bajo, and we have a coordination office in Bali. While we recommend contacting us first to schedule a visit, we welcome in-person meetings. If you’re planning to visit Bali before your charter, our coordination office can host consultations to finalize details and discuss special requests.
When you contact us, you’re not just reaching a booking office—you’re connecting with a team of experienced professionals who are genuinely passionate about creating unforgettable Komodo experiences. We respond promptly, listen carefully to your needs, and leverage 16+ years of expertise to recommend options that perfectly match your vision. Our commitment to clear, responsive communication starts with your first inquiry and continues throughout your charter journey. We believe that exceptional communication is the foundation of exceptional travel experiences, which is why we maintain multiple contact channels, fast response times, and a team genuinely excited to help you plan the adventure of a lifetime. Read what past guests say about their experience working with our booking team.
Browse our resources: How to Book, Pricing, FAQ, First Time Guide, and our Fleet.
