Komodo Boat Charter (“we”, “us”) respects your privacy and is committed to protecting personal data. This policy explains what we collect, how we use it, who we share it with, and how you can exercise your rights. It applies to inquiries, bookings, and use of komodoboatcharter.com. Last updated: January 2026.
1.1 Inquiry data: name, email, phone, travel dates, group size, any specific requirements you share when contacting us.
1.2 Booking data: passport details (full name, nationality, passport number, date of birth) required for park-entry registration (SiORA), payment details processed via our payment provider, dietary requirements, medical or accessibility needs you disclose.
1.3 Website data: standard server logs (IP address, browser type, pages visited), cookies for site functionality and analytics. We use Google Analytics and Meta Pixel for visitor analytics.
1.4 Communications: emails, WhatsApp messages, and call records you exchange with our booking team.
2.1 To respond to inquiries and prepare proposals.
2.2 To process and operate bookings (vessel matching, SiORA park registration, payment processing, itinerary planning).
2.3 To communicate with you before, during, and after your charter.
2.4 To request and publish guest reviews (only with your permission).
2.5 To send occasional marketing emails about new vessels, promotions, or destinations — you can opt out at any time via the unsubscribe link.
2.6 To comply with legal obligations, including park-authority reporting and tax reporting.
3.1 Vessel operators: we share guest names, passport details, and dietary/medical requirements with the operator of the vessel you charter.
3.2 SiORA / Komodo National Park: we submit passport details to the park’s SiORA platform as required for park entry.
3.3 Payment processors: payment data is processed by our payment provider (Stripe / Doku / bank-transfer institutions) under their own privacy policies.
3.4 Service providers: third parties who help us run the business (cloud hosting, email service providers, analytics) under written confidentiality terms.
3.5 We do not sell personal data to third parties.
4.1 Inquiry data is retained for up to 24 months unless you ask us to delete it earlier.
4.2 Booking data is retained for 7 years for tax and accounting compliance, then deleted.
4.3 Marketing-list email is retained until you unsubscribe; you can unsubscribe at any time.
You have the right to:
To exercise any of these rights, email privacy@komodoboatcharter.com. We aim to respond within 14 days.
6.1 We use essential cookies (site functionality) and optional analytics cookies (Google Analytics, Meta Pixel).
6.2 You can disable cookies in your browser settings. Disabling essential cookies may break parts of the site.
6.3 We honour Global Privacy Control (GPC) signals where supported.
7.1 We use HTTPS encryption on all guest-facing pages, restricted access to booking systems, and offsite encrypted backups.
7.2 No system is fully secure. If a breach affects your data, we will notify you and the relevant authorities as required by law.
Our hosting and analytics providers are based in Singapore, the United States, and the European Union. By using the site, you consent to your data being processed in these jurisdictions under standard data-protection safeguards.
We may update this policy from time to time. Material changes will be notified via email to active guests and shown at the top of this page.
Privacy Officer — Komodo Boat Charter
Email: privacy@komodoboatcharter.com
WhatsApp: +62 813 3938 3379
Address: Labuan Bajo, Flores, NTT, Indonesia
