Privacy Policy

Privacy Policy

Komodo Boat Charter (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the General Data Protection Regulation (GDPR) and applicable Indonesian privacy laws.

1. Information We Collect

We collect information you voluntarily provide and information automatically collected when you use our services:

Voluntarily Provided Information:

• Full name and date of birth
• Email address
• Phone number (including WhatsApp)
• Home address and country of residence
• Travel preferences and interests (diving certification, experience level, dietary restrictions)
• Medical information (allergies, medications, pre-existing conditions disclosed for safety purposes)
• Payment information (credit card, bank details)
• Passport/ID information (for booking confirmation and KNP permits)
• Emergency contact information

Automatically Collected Information:

• IP address and device identifiers
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website and outbound links
• Cookies and tracking technologies (see Cookies Policy section)

2. How We Use Your Information

We use collected information for the following purposes:

• Booking & Service Delivery: Confirming reservations, processing payments, issuing invoices, and coordinating your charter experience
• Communication: Responding to inquiries, sending booking confirmations, reminders, and updates via email or WhatsApp
• Safety & Compliance: Obtaining Komodo National Park permits, complying with Indonesian maritime regulations, and ensuring passenger safety
• Service Improvement: Analyzing feedback, improving our website, personalizing your experience
• Legal Compliance: Fulfilling tax obligations, responding to legal requests, and protecting against fraud
• Marketing (with consent): Sending promotional offers, newsletters, and special deals only if you opt in

3. Data Sharing & Disclosure

We do not sell or rent your personal data. We share information only when necessary:

• Charter Operators: We share passenger names, contact information, and safety requirements with boat captains and crew
• Komodo National Park: We provide passenger information and passport details to KNP authorities for permit issuance and compliance
• Payment Processors: Credit card information is processed by secure third-party payment gateways (PCI DSS compliant)
• Legal Authorities: We may disclose information if required by law or to protect safety
• Insurance Providers: With your consent, we may share information with insurers for claim processing

We do not share data with unaffiliated third parties for their marketing purposes without your explicit consent.

4. Cookies Policy

Our website uses cookies to enhance user experience:

• Essential Cookies: Required for website functionality (login, booking forms)
• Analytics Cookies: Track website performance and user behavior using Google Analytics
• Marketing Cookies: Used for retargeting and advertising (only with user consent)

You can control cookie preferences through your browser settings. Disabling cookies may limit website functionality.

5. Data Retention

We retain personal data as follows:

• Booking Records: Retained for 7 years for tax and legal compliance
• Communication Records: Retained for 2 years after service completion
• Marketing Data: Retained until you unsubscribe
• Payment Information: Retained per PCI DSS requirements (typically 1 year)

Upon request, we will delete your data, subject to legal retention requirements.

6. Your Rights (GDPR & Indonesian Privacy Law)

You have the following rights regarding your personal data:

• Right to Access: Request a copy of your data we hold
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (“right to be forgotten”)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Opt out of marketing communications and profiling
• Right to Lodge a Complaint: Contact data protection authorities if you believe your rights are violated

To exercise these rights, contact us at privacy@komodoboatcharter.com with your request and proof of identity.

7. Data Security

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption for website transmission
• Secure password storage using encryption
• Restricted access to personal data (staff only)
• Regular security audits and updates
• PCI DSS compliance for payment processing

While we strive to protect your data, no system is 100% secure. We are not liable for unauthorized access due to factors beyond our reasonable control.

8. WhatsApp Communication Consent

By providing your WhatsApp number, you consent to receive booking confirmations, reminders, and important updates via WhatsApp. Standard messaging rates apply. You may opt out by replying “STOP” at any time. This consent is separate from email marketing and is necessary for operational communication.

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from children under 13. Parents or guardians who believe their child’s data was collected should contact us immediately.

10. International Data Transfers

Your data may be transferred to and processed in countries other than where you reside. By providing your data, you consent to such transfers. We ensure adequate safeguards for international transfers in compliance with GDPR.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

12. Privacy Inquiries & Contact

For privacy-related questions or to exercise your rights, contact:

Email: privacy@komodoboatcharter.com
WhatsApp: +62 813 3938 3379
Address: Labuan Bajo, Flores, Indonesia

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes are effective immediately upon posting. Your continued use of our services constitutes acceptance of any changes.

Last Updated: April 2026

Third-Party Services and Data Sharing

Komodo Boat Charter may share your personal information with trusted third-party service providers who assist us in operating our website, conducting our business, and serving you. These third parties include: payment processors (for secure transaction handling), email marketing platforms (for sending booking confirmations and trip updates), analytics services (for understanding website usage patterns), cloud hosting providers (for secure data storage), and charter vessel operators (for trip coordination and safety purposes). All third-party providers are contractually bound to keep your information confidential and use it only for the purposes we specify.

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for marketing purposes. This does not include trusted third parties who assist us in operating our website or conducting our business, so long as those parties agree to keep this information confidential.

International Data Transfers

As Komodo Boat Charter serves international customers, your personal data may be transferred to and processed in countries outside your country of residence, including Indonesia, where our primary operations are based. We ensure that any international transfer of personal data complies with applicable data protection laws and that appropriate safeguards are in place to protect your information regardless of where it is processed.

Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated revision date. We encourage you to review this privacy policy periodically for the latest information on our privacy practices. Continued use of our website and services after any changes constitutes your acceptance of the updated policy.

Contact Us About Privacy

If you have any questions about this privacy policy, your personal data, or wish to exercise any of your data protection rights, please contact us at: Komodo Boat Charter, Labuan Bajo, East Nusa Tenggara, Indonesia. Email: info@komodoboatcharter.com. WhatsApp: available on our contact page. We will respond to your inquiry within 30 business days.