Komodo Boat Charter (hereinafter referred to as “the Company,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of our website visitors, charter guests, and business contacts. This Privacy Policy explains how we collect, use, store, protect, and share personal information in connection with our website, booking services, and charter operations. By using our website or booking our services, you consent to the practices described in this policy.
We collect personal information that you provide directly to us during the booking process, website interactions, and communication with our team. This information may include your full name, email address, phone number, nationality, passport details (for Komodo National Park permit registration), physical address, travel dates and preferences, dietary requirements and health information relevant to charter activities, and payment information processed through secure third-party payment providers.
We also collect certain information automatically when you visit our website, including your IP address, browser type and version, device information, pages visited and time spent on each page, referring website, and geographic location data derived from your IP address. This information is collected through cookies and similar tracking technologies as described in our cookie policy section below.
We use the personal information we collect for the following purposes: processing and managing charter bookings, arranging Komodo National Park permits and registrations through the SiORA system, communicating with you about your booking including confirmations and itinerary details, providing customer service and responding to inquiries, processing payments and managing financial records, improving our website and services based on usage patterns, sending marketing communications about our services (with your consent), complying with legal obligations and regulatory requirements, and protecting the safety and security of our guests and operations.
We share your personal information only in the following circumstances and with the following categories of recipients: Komodo National Park authorities and the SiORA booking system for permit registration (name, nationality, passport details), vessel operators and crew members who need guest information to provide charter services, payment processors for secure transaction processing, insurance providers in the event of an incident or claim, government authorities when required by law or regulation, and professional service providers who assist with our business operations under confidentiality agreements.
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We do not share your information with unrelated third parties except as specifically described in this policy.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission for online transactions, secure storage of personal information with access limited to authorized personnel, regular security assessments of our systems, and staff training on data protection practices.
While we take reasonable precautions to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your personal information and recommend that you take appropriate precautions when sharing personal information online.
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. Cookies are small text files stored on your device when you visit our website. We use essential cookies that are necessary for website functionality, analytics cookies that help us understand how visitors use our website, and marketing cookies that may be used to deliver relevant advertisements (with your consent).
You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when a cookie is being set.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Booking information is retained for a minimum of five years for legal and accounting purposes. Marketing contact information is retained until you withdraw your consent or request deletion. Website analytics data is retained in anonymized form and may be kept indefinitely.
Depending on your location and applicable law, you may have the following rights regarding your personal information: the right to access and receive a copy of your personal data, the right to correct inaccurate or incomplete information, the right to request deletion of your personal data (subject to legal retention requirements), the right to restrict or object to processing of your information, the right to data portability, and the right to withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within 30 days and may require verification of your identity before processing your request.
Your personal information may be transferred to and processed in countries other than your country of residence, including Indonesia where our operations are based. When we transfer data internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Our services are not directed at children under the age of 16, and we do not knowingly collect personal information from children without parental consent. When families with children book our charter services, the booking is made by an adult who provides any necessary information about minor family members for the purpose of service provision and park permit registration.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Updated policies will be posted on our website with the revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your personal information is handled, please contact us through our website or email our privacy team directly. We are committed to addressing all privacy-related inquiries promptly and transparently.
Last updated: April 2026
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, typically up to 5 years after your last booking. Data required for legal compliance or dispute resolution may be kept longer. You may request early deletion subject to our legal obligations.
Yes, you can opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email, contacting our team via email or WhatsApp, or updating your communication preferences. Opting out of marketing does not affect essential booking-related communications.
We do not knowingly collect personal data from children under 16 without parental consent. When a booking includes minors, the parent or guardian provides necessary information on their behalf. We take extra care to protect children’s data and limit its use to essential booking and safety purposes.
You have the right to access, correct, update, or delete your personal information held by Komodo Boat Charter. You may also request a copy of your data in a portable format, restrict certain processing activities, and withdraw consent for optional data uses. Contact our privacy team to exercise any of these rights.
In the unlikely event of a data breach affecting your personal information, we will notify affected individuals and relevant authorities within 72 hours as required by applicable law. Our notification will include the nature of the breach, potential impact, and steps we are taking to protect your data and prevent future incidents.
